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Shipping
All cheese items are shipped overnight Fedex on dry ice in a cooler. The current shipping cost is a flat rate and it simply does not pay to ship one item. It is more cost effective to ship 6 items or more. Our chevre freeze beautifully for 4 months. The packaged gouda’s and cheddar’s stay fresh for 3 months unopened. Brie also freezes well too.

Shipping Policy
Currently we are only shipping within the Continental 48 states. We are not able to ship internationally or to Hawaii or Alaska. Packages are shipped Monday thru Tuesday to ensure the cheese does not sit in a warehouse over the weekend. Sorry no PO Box addresses are accepted per FedEx/ UPS shipping. The cheese is shipped in a temperature controlled box with dry ice. Someone must be present to sign for the package.

Subscription Policy
Subscriptions are automatically set up for renew. If you wish to cancel please call or email us at least a week before your item ships.

Refund Policy
We guarantee the cheese you order will arrive in tact fresh and within safe temperature ranges. With that said we insist the cheese you receive must be signed for and any dissatisfaction with your order must be made within 24 hours of delivery in order to be considered for a refund or replacement. Please contact us either by email or by phone.

We do not refund cheese class purchases, baby feeding events or farm tours due to weather or if you are not able to make the event. We will allow you to reschedule to another open event or transfer your purchase to someone else.

Return Policy
We understand that things happen in shipping. We will do our very best to ensure every package is shipped on time and intact. Please do not return the package if it is damaged. Simply refuse the package from FedEx at the time of arrival. Please contact us and let us know so we can resolve any issues immediately and promptly for you.

If you have any questions or concerns, it is best to email us, you may also call us at 505-384-0033.

Thanks for considering our cheese for your special occasion. We know you have many choices and we are very grateful for your order.

Sincerely,
Michael and Ed Lobaugh

The Old Windmill Dairy® 52 Paso Ranch Rd, Estancia, NM 87016

PO Box 834, McIntosh, NM 87032 | (505) 384-0033 | info@towdairy.com
© 2017 The Old Windmill Dairy®, All Rights Reserved


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