Next Market Day:

March 2017

Mon Tue Wed Thu Fri Sat Sun
1
2
3
4
  • Santa Fe Farmers Market
5
6
7
8
9
10
11
  • Santa Fe Farmers Market
12
13
14
15
16
17
18
  • Santa Fe Farmers Market
19
20
21
22
23
24
25
  • Santa Fe Farmers Market
26
27
28
29
30
31
Next Event:

March 2017

Mon Tue Wed Thu Fri Sat Sun
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31

What does it mean when it says “delivered 6 times a year, every other month?” I apologize for the confusion, but it means every other month. To simplify deliver we have created the following schedule; The months that we ship are: February, April, June, August, October and December. Your billing cycle will begin when you sign up. We ship according to the schedule above. For example, if you sign up in April we will ship your cheese in May. One to two weeks before your delivery date you will receive an email reminding you to select the cheeses for your delivery.
What does it mean “Delivered Monthly?” When you choose monthly we will receive a cheese shipment/ delivery every month. Please expect a news letter every month requesting that you make your selection.
What does it mean “quarterly per year?” This is our quarterly shipping schedule. To make things simple we have created the following schedule. We ship in February, May, August and November. Your billing cycle will begin when you sign up. We ship your cheese the first week of the month. We deliver according to the schedule above. For example, if you sign up in April we will ship your cheese in May. One to two weeks before your delivery date you will receive an email reminding you to select the cheeses for your delivery. The club membership includes a $40.00 value of cheese. A week or two before your ship date we will email you asking you to make your choice in cheeses.

How do I select the cheeses? Every time your deliver is due we send a newsletter out. It will have a complete list of all the cheeses in production. You will need to select from the list the cheeses you want by responding to the email. Just hit reply and type in your selection.

How do I know what $25.00 or $30.00 of cheese is?  Generally speaking Chevre (goat cheese) and cream cheese (cow cheese) are $8.00 each. We can cut wedges from $5.00 on up to $30.00. We also sale half and whole brie that run from $7.00 to $14.00. We do our best to accommodate your request. Often you will get a little more than your cheese club cost. That is one of the benefit of being in the cheese club.

Why do you charge us one price yet we get $5.00 or $10.00 more than what we pay for? It is one of the benefit of cheese club as that your dollar goes a little further. If the cheese club is priced out at $25.00 than we usually round up to $30.00 ish. If it is priced out at $30.00 we may round up between $35.00 and $40.00. It is our way of saying thanks.

How do I cancel my membership? Just send us an email to orders@towdairy.com two weeks prior to your next shipment/delivery and we will cancel your membership and order.

Can I order more than the set amount in cheese on occasion? Absolutely, just reply with a phone number to call you and your name along with your “additional cheeses.” We will call you to obtain your payment. You will receive 15% off of your additional order. 

What does it mean deliver 1x one month? This selection is exactly that it is meant for a one time delivery. There is no reoccurring billing on this order. It is our way of having an option to order what you want on an occasion. This option is also intended for a one time trial or to give as a gift.

What cheeses/products do I have access too? As a premier member you have access to everything that is produced during that season. Our staple products include chevre (soft goat cheese), cream cheese made from cows milk and most of the hard cheeses. We produced cheddars and gouda from cow and goat milk as a staple. We are working on aging romano and asiago which may become as the a specialty item that only cheese club members have access too. As the program grows we hope develop special perks for our members. As a perk you can access our cultured cows milk butter. There will be times we will have fresh mozzarella, brie, chipotle brie, a drunken goat or cow milk cheese. The possibilities are endless.

Shipping Policy
Currently we are only shipping within the Continental 48 states. We are not able to ship internationally or to Hawaii or Alaska. Packages are shipped Monday thru Tuesday to ensure the cheese does not sit in a warehouse over the weekend. Sorry no PO Box addresses are accepted per FedEx/UPS shipping. The cheese is shipped in a temperature controlled box with dry ice. Someone must be present to sign for the package.

Subscription Policy
Subscriptions are automatically set up for renew. If you wish to cancel please call or email us at least a week before your item ships.

Refund Policy
We guarantee the cheese you order will arrive in tact fresh and within safe temperature ranges. With that said we insist the cheese you receive must be signed for and any dissatisfaction with your order must be made within 24 hours of delivery in order to be considered for a refund or replacement. Please contact us either by email or by phone.

We do not refund cheese class purchases, baby feeding events or farm tours due to weather or if you are not able to make the event. We will allow you to reschedule to another open event or transfer your purchase to someone else.

Return Policy
We understand that things happen in shipping. We will do our very best to ensure every package is shipped on time and intact. Please do not return the package if it is damaged. Simply refuse the package from FedEx at the time of arrival. Please contact us and let us know so we can resolve any issues immediately and promptly for you.

The Old Windmill Dairy® 52 Paso Ranch Rd, Estancia, NM 87016

PO Box 834, McIntosh, NM 87032 | (505) 384-0033 | info@towdairy.com
© 2017 The Old Windmill Dairy®, All Rights Reserved


instagram logo